How Samara handles personal and payment-related information.

Effective date: 22 September 2026

Samara Assisted Living, a unit of Samara Health Care LLP, processes personal information required for enquiries, admissions, care administration, Family Portal access, communications, billing, payments, security and audit.

Family Portal and care information

Resident care information is available only to authorised users. Users must keep portal credentials confidential and notify Samara if access should be changed or revoked.

Online payments

Where online payment is enabled, Samara may share the payable amount, transaction/reference identifiers and payer contact details required by an authorised payment service provider. Card numbers, CVV, UPI PINs and similar payment credentials are processed by the payment provider and are not intended to be stored by Samara.

Use and sharing

Information may be used for care delivery, administration, billing, family communication, security, legal/accounting obligations and service operation, and shared with authorised personnel and service providers only as reasonably necessary for those purposes.

Security and retention

Samara uses reasonable safeguards and retains records according to care, billing, legal, audit and operational requirements.

Contact

For privacy questions or correction requests, email care@samaraassistedliving.com or call 073959 61616.