Terms & Conditions
These terms govern Samara Assisted Living's website, Family Portal, billing and online payment facilities. Samara Assisted Living is a unit of Samara Health Care LLP.
1. Family Portal
Access is limited to authorised persons. Users must keep credentials confidential and promptly report suspected unauthorised access.
2. Billing
The Family Portal may display charges, payments, advances, discounts, refunds and balances from Samara's accounting records. Any discrepancy should be referred to Samara Accounts for verification.
3. Online payments
Where Pay Online is enabled, payments may be processed by an authorised third-party payment service provider. Payment is treated as received only after successful confirmation. If a transaction is interrupted or appears failed after a debit, users should check its status before making a duplicate payment. Samara staff will never ask for a UPI PIN, card PIN, CVV or internet-banking password.
4. Refunds and cancellations
Refunds, duplicate/excess payments, billing adjustments and cancellations are governed by our Refund & Cancellation Policy. Services already provided remain chargeable according to the applicable admission, package, tariff or service terms.
5. Medical care
Website and portal facilities are not emergency medical services and do not replace advice or treatment from the treating healthcare team.
6. Privacy
Personal information is handled according to our Privacy Policy.
7. Contact
Questions may be sent to care@samaraassistedliving.com or raised through Contact Us.
← Back to Samara Assisted Living