Refund & Cancellation Policy
This policy covers eligible refunds, duplicate or excess payments, billing corrections and cancellation-related adjustments for Samara Assisted Living.
1. Eligible situations
- Duplicate payment for the same liability.
- Excess payment above the verified amount payable.
- An identified billing error or authorised reversal/adjustment.
- An unutilised advance balance after discharge/final settlement, after amounts properly due are accounted for.
- Another refund specifically approved by Samara after verification.
2. Cancellation / discharge
Discontinuation of a stay, package or optional service is settled according to the applicable arrangement and services already provided up to the effective date/time.
3. Requesting a refund
Provide resident name/ID, payer name, payment date, amount, transaction/reference number, reason and supporting proof to care@samaraassistedliving.com or through Contact Us.
4. Verification and timeline
Samara will verify the payment and patient ledger. We aim to communicate the outcome of a complete refund request within 7 working days. Once an online refund is approved and initiated, it will normally be returned through the original payment method where supported; bank/payment-provider processing time may be additional.
5. Failed or pending payments
If an account is debited but the payment appears failed or interrupted, avoid immediately repeating the payment until its status is checked. Automatic reversal timelines are controlled by the relevant payment provider/bank.
6. Security
Samara will not ask for a UPI PIN, card PIN, CVV or banking password to process a refund.
7. Contact
Samara Assisted Living, a unit of Samara Health Care LLP, RBK VILLA, No. 23-A, Reddipalayam Road, Jeswant Nagar Phase 1, Mogappair West, Chennai – 600037, Tamil Nadu, India.
Phone: 073959 61616 · Email: care@samaraassistedliving.com